What's included in the software? What's billable?

Brick River is both a software and services company.

Included in your software subscription

  • Tech support questions about out-of-the-box features.
  • Maintaining the base Brick River software. 

By being a software customer does not mean we are on retainer for you for small work requests or maintenance of your custom code. Your custom code was the result of a project we did together and it's yours. You own it. Work on custom code & configs is billable. What is custom?

  • Your website is custom code.
  • Questions often require research and/or coding.
  • Your data sync is custom.
  • Custom views or reports are custom.