What's included in the software? What's billable?

Brick River is both a software and services company.

Included in your software subscription

• Tech support questions about out-of-the-box features.

• Maintaining the base Brick River software. 

By being a software customer does not mean we are on retainer for you for small work requests or maintenance of your custom code. Your custom code was the result of a project we did together and it's yours. You own it. Work on custom code & configs is billable. What is custom?

• Your website is custom code.
• Questions often require research and/or coding.
• Your data sync is custom.
• Custom views or reports are custom.